Terms & Conditions

Last updated: September 29, 2026

These Terms & Conditions (“Terms”) govern your access to and use of FlightMellow, including the purchase and use of the FlightMellow Personalized Flight Plan and any related downloadable resources.

By purchasing or using FlightMellow, you agree to these Terms.

FlightMellow is operated by:

Digital Brands di Alessandro Scotto
Sole proprietorship
VAT number: IT01289180950
Business location: Oristano (OR), 09170, Italy
Support email: flightmellow@gmail.com

For questions regarding your purchase, access, or these Terms, contact us at the email above.

FlightMellow is intended for adults aged 18 or older.

By purchasing FlightMellow, you confirm that:

• you are at least 18 years old;
• you have the legal capacity to enter into a binding contract;
• you are purchasing the product for personal or household use and not for resale.

FlightMellow is designed for parents, guardians, and other adults planning air travel with children.

FlightMellow is a digital travel-planning product designed to help parents structure and prepare for flights with children.

Depending on the information provided during the personalization process, the purchase may include:

• a personalized Flight Plan;
• access to the FlightMellow online plan interface;
• a downloadable Offline Flight Plan;
• a Parent Flight Kit;
• an age-matched printable Activity Pack;
• other digital resources expressly described on the product page at the time of purchase.

The exact features included in your purchase are those shown on the FlightMellow website at the time of purchase.

FlightMellow is not a medical, psychological, childcare, aviation-safety, or professional travel advisory service.

The FlightMellow plan is generated based on the information you provide through the personalization wizard.

You are responsible for entering accurate information.

The personalized plan is intended as practical guidance and planning support. It does not guarantee any specific outcome, including that:

• a child will remain calm;
• a child will sleep;
• a flight will be stress-free;
• disruptions, delays, behavioral issues, or other difficulties will not occur.

FlightMellow is a digital product.

Access is normally provided immediately or shortly after successful payment.

Your purchase may include:

• online access through a private plan link or access flow;
• downloadable PDF files;
• printable resources.

No physical product is shipped.

Customers may access their plan using the access method provided after purchase.

FlightMellow may require:

• a FlightMellow Access Code;
• the email address used at checkout;
• or another secure access method introduced in the future.

You are responsible for keeping your access information confidential.

You must not:

• share your private access link or Access Code publicly;
• attempt to access another customer’s plan;
• bypass technical access controls;
• interfere with the security or operation of the service.

Online access to a purchased FlightMellow plan is currently provided for an indefinite period.

“Indefinite” does not mean guaranteed permanent or perpetual hosting.

We may modify, migrate, suspend, or discontinue the online service in the future for legitimate technical, legal, security, or business reasons.

Where reasonably possible, we will aim to provide notice before materially discontinuing online access to previously purchased plans.

Customers are strongly encouraged to download and retain their Offline Flight Plan and printable resources.

Nothing in this section limits any mandatory consumer rights that apply under applicable law.

Your purchase grants you a limited, personal, non-exclusive, non-transferable license to use the FlightMellow materials for your own personal or household use.

You may:

• view your plan;
• download included PDF files;
• print copies for personal use;
• use the materials while planning or taking your own family trip.

You may not:

• resell, sublicense, redistribute, or commercially exploit the materials;
• upload the materials to marketplaces, websites, file-sharing services, or social networks;
• reproduce or distribute substantial portions of the product to third parties;
• remove branding or copyright notices;
• use FlightMellow content to create a competing commercial product.

All FlightMellow content, including text, layouts, graphics, product structure, downloadable materials, branding, software interfaces, and original methodologies, is owned by or licensed to Digital Brands di Alessandro Scotto and is protected by applicable intellectual property laws.

No ownership rights are transferred to you.

The price shown at checkout is the price applicable to your purchase.

Prices may change at any time for future purchases.

Payment processing is handled through Shopify and its supported payment providers.

FlightMellow does not directly store full payment card details.

Taxes may be applied where required by applicable law.

By completing your purchase, you request that delivery and access to the digital FlightMellow product begin immediately after payment.

Where applicable law requires additional express consent or acknowledgement before statutory cancellation or withdrawal rights may be affected by immediate digital delivery, such rights will be handled in accordance with the mandatory law applicable to the consumer.

Because FlightMellow is a digital product that is normally supplied immediately after payment, purchases are generally final once digital access or downloadable content has been made available, except where a refund, price reduction, cancellation, replacement, or other remedy is required by applicable consumer law.

We do not generally provide refunds solely because:

• you changed your mind;
• you decided not to travel;
• your travel plans changed;
• you did not use the product;
• you expected a different subjective result;
• your child did not respond to the plan in the way you hoped.

However, nothing in these Terms limits any mandatory rights you may have if:

• the digital product is materially defective;
• the product cannot be accessed because of a problem attributable to FlightMellow;
• the digital content is materially different from what was advertised;
• you were charged incorrectly or more than once;
• applicable consumer law requires a refund, price reduction, replacement, correction, or other remedy.

If you experience a technical or access problem, contact:
flightmellow@gmail.com

We may first attempt to correct the issue or restore access where this is appropriate and permitted by law.

Any discretionary refund granted by us does not create an obligation to provide the same outcome in other cases.

If you are a consumer located in the European Union or European Economic Area, mandatory consumer protection laws applicable to you remain unaffected by these Terms.

Where applicable, consumers generally have a statutory withdrawal period for distance contracts.

For digital content supplied immediately, the right of withdrawal may be lost once supply begins where the consumer has:

• expressly consented to immediate performance; and
• expressly acknowledged that the right of withdrawal will be lost once performance begins,

where required by applicable law.

Any rights relating to defective or non-conforming digital content or digital services remain unaffected.

Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy that cannot lawfully be excluded under the Australian Consumer Law.

Where Australian Consumer Law applies, you may be entitled to remedies including repair, replacement, refund, cancellation, or compensation where the applicable statutory consumer guarantees are not met.

Nothing in these Terms excludes or limits any statutory consumer right or remedy that cannot legally be excluded or limited under the law applicable to you.

Where local mandatory consumer law provides greater protection than these Terms, that mandatory law will prevail to the extent required.

FlightMellow provides organizational and practical planning guidance only.

You remain responsible for:

• supervising your child;
• following airline, airport, government, immigration, customs, security, health, and safety requirements;
• determining whether any suggested activity, snack, item, routine, or strategy is appropriate for your child;
• checking restrictions on liquids, food, electronics, toys, batteries, medicines, and carry-on items;
• complying with crew instructions and airline policies.

FlightMellow does not replace advice from:

• medical professionals;
• airlines;
• aviation authorities;
• government agencies;
• childcare professionals;
• other qualified professionals.

Always follow official instructions where they differ from FlightMellow content.

Parents and guardians are solely responsible for determining whether any suggested activity or material is suitable for their child’s age, abilities, developmental needs, and circumstances.

Children must be appropriately supervised.

Small items, food, drawing materials, or other suggested resources may present risks depending on the child and situation.

FlightMellow is designed to improve planning and reduce uncertainty.

We do not guarantee:

• uninterrupted travel;
• specific child behavior;
• sleep;
• entertainment for a specific duration;
• prevention of meltdowns;
• airline performance;
• travel outcomes.

Individual results will vary.

We aim to keep FlightMellow available and functioning, but we do not guarantee uninterrupted or error-free availability.

Temporary interruptions may occur because of:

• maintenance;
• third-party service outages;
• internet failures;
• Shopify or hosting disruptions;
• security incidents;
• technical faults;
• circumstances outside our reasonable control.

Where appropriate, we will take reasonable steps to restore the service.

FlightMellow may rely on third-party services, including payment, hosting, analytics, email, and commerce providers.

Those third parties may have their own terms and privacy policies.

We are not responsible for third-party services to the extent permitted by law, except where liability cannot lawfully be excluded.

You must not:

• access the service unlawfully;
• interfere with or disrupt the service;
• attempt unauthorized access;
• scrape or extract content at scale;
• reverse engineer protected parts of the service;
• use automated systems to abuse access features;
• impersonate another customer;
• misuse access codes or plan links;
• infringe intellectual property rights.

We may suspend or terminate access where reasonably necessary if:

• these Terms are materially breached;
• access credentials are abused or shared;
• fraud or unauthorized activity is suspected;
• security or legal requirements require suspension.

Where consumer law requires otherwise, your mandatory rights remain unaffected.

To the maximum extent permitted by applicable law, FlightMellow and Digital Brands di Alessandro Scotto will not be liable for indirect, incidental, special, or consequential losses arising solely from reliance on the product, except where such liability cannot legally be excluded.

Nothing in these Terms excludes or limits liability where exclusion or limitation is prohibited by applicable law, including mandatory consumer protection rights.

FlightMellow is not responsible for airline decisions, delays, cancellations, airport conditions, government restrictions, weather, passenger conduct, or other events outside our reasonable control.

To the extent permitted by law, you agree to be responsible for losses arising from your unlawful use of FlightMellow or your material breach of these Terms.

This section does not limit any non-waivable consumer rights.

We may improve, update, modify, or replace features of FlightMellow over time.

Such changes may include:

• design updates;
• technical improvements;
• content updates;
• changes to downloadable resources.

Changes will not remove rights already granted to you where doing so would violate applicable law.

We may update these Terms from time to time.

The version applicable to your purchase will generally be the version published at the time of purchase, except where a later change is required by law or relates only to ongoing use of the service.

The “Last updated” date will indicate the current version.

These Terms are governed by the laws of Italy, subject to any mandatory consumer protection laws that apply to you.

If you are a consumer, this choice of law does not deprive you of mandatory protections available under the law that would otherwise apply to your consumer contract.

If you have a concern, please contact us first at:

flightmellow@gmail.com

We will make reasonable efforts to resolve legitimate complaints directly.

Any dispute will be handled in accordance with the applicable law and any mandatory consumer jurisdiction rules.

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in effect to the extent permitted by law.

These Terms, together with any policies expressly incorporated into them and the product information shown at the time of purchase, form the agreement between you and Digital Brands di Alessandro Scotto concerning your FlightMellow purchase.

Digital Brands di Alessandro Scotto
Sole proprietorship
VAT number: IT01289180950
Oristano (OR), 09170, Italy
Email: flightmellow@gmail.com